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- Provides administrative support for the citation appeals process which includes maintaining accurate records for the Appeals Officer.
- Responsible for reconciling monthly reports from DAGs related to employee salary deductions for parking permit payments. Investigates and reports any discrepancies to the Supervisor and assists in corrective action.
- Responsible for controlling the inventory of all permits and passes. Maintain inventory logs for audit purposes.
- Assists with the daily field operations of Commuter Services as related to gate operations; enforcement of parking regulations; traffic control; and cleanliness and safety of parking facilities.
- Maintains a communication system between the main Commuter Services Office and the Commuter Services personnel in the field. Provides permit and vehicle information and relays directives from management as needed.
- Assists in overseeing the faculty/staff parking allocation process. Communicates with the allocations groups to answer questions related to procedures or concerns with the allocation process.
- Oversees the preparation of parking permit packets for the allocation groups. Ensures for the proper distribution of parking permits and that each packet is checked for accuracy.
- Assists in with the students’ parking permit sales process. Oversees the set up,operations, and logistics of the distribution site for students’ parking permits prior to the semester.
- Responsible for verifying the cost of parking permits, passes, fees, and charges. Ensures parking information is readily available to all customers.
- Acts on behalf of the Commuter Services Office Supervisor when so designated or when the supervisor is unavailable.
- Functions as an assistant to the Commuter Services Office Supervisor who oversees the daily operations of the Commuter Services office.
- Assists the Commuter Services Office Supervisor in supervising staff and student employees assigned to the Commuter Services office.
- Assists with the training of office staff and students.
- Monitors personnel to ensure they are following the approved methods of dealing with the public, using proper phone etiquette, providing accurate information, proper handling of cash transactions and focusing on providing excellent customer service.
- Assists in the daily operations of the Commuter Services office, which includes window services; permit/pass sales; citation payments; billing and collections; data entry and analysis; and providing parking information.
- Assists in overseeing all cash transactions in the Commuter Services office, including reconciling all transactions at the end of the day, preparing cash deposit, including mail payments to daily transactions. Assists in investigating any discrepancies.
- Other duties as assigned
- Possession of a baccalaureate degree in Business Administration, Liberal Studies, or related and 0 year(s) of progressively responsible professional experience with responsibilities for administrative and fiscal support; or equivalent education/training or experience.
- Functional knowledge of principles, practices and techniques in the administration of auxiliary services functions demonstrated by knowledge, understanding and ability to apply concepts, terminology.
- Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with the administration of auxiliary services functions in a college and/or university setting..
- Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the the administration of auxiliary services functions in a college and/or university setting..
- Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
- Demonstrated ability to operate a personal computer and apply word processing software.
- Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Ability to work outside the normal work hours, including evenings, weekends & holidays.
- Ability to travel for the purpose of attending meetings, training, and other activities.
- Campus Services Human Resources Office; 808-956-7455; firstname.lastname@example.org
The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: http://ope.ed.gov/security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.