Work at UH Advertisement

Instructional and Student Support (Student Services Sp)
Position Number:
Hiring Unit:
Special Student Services
Kapi‘olani Community College
Date Posted:
July 02, 2018
Closing Date:
July 24, 2018
Full Time/Part Time:
Full Time
Temporary - Not to Exceed: June 30, 2019
Special Funds

Other Conditions:
  • Pending position clearance, availability of funds, position is annually renewable based on satisfactory performance of duties & responsibilities.
Duties and Responsibilities
  1. **Assists the program director with the dissemination and collection of application and referral material and fields inquiries regarding application status.
  2. **Organizes and conducts the intake process including preparation of applications and referrals for committee review, notification, orientation, etc.
  3. **Organizes the various components of the program, such as Summer Bridge, presentations, workshops, outreach, donor visits and events, etc.
  4. **Responsible for ordering supplies and maintaining equipment.
  5. **Provides excellent customer service around connecting students, referrers, community partners, State of Hawaii Department of Education, etc.on information about the program and College.
  6. **Participates in campus, feeder high school, and community events to raise the visibility of the program.
  7. **Assists the director in training and monitoring the peer mentors and student workers.
  8. **Maintains methods of communication that create meaningful relationships between the student, his/her family and the College regarding the transition to college.
  9. **Provides comprehensive enrollment information to potential students.
  10. **Works with various Kapi'olani Community College departments and units (counseling, academic support, admissions, financial aid, etc.) to ensure a seamless transition for students.
  11. **Assists the director in maintaining data and reporting on student progress and outcomes.
  12. **Assists the director in meeting stated outcomes of the program and student services strategic plan.
  13. Handles any problems that arise during outreach activities and consults with the director to make adjustments as appropriate.
  14. Able to engage students in using the various Kapi'olani Community College student information systems.
  15. Recommends improvements to the program based on review and assists in the implementation of those improvements.
  16. Able to have effective and positive work relationships with peer mentors and other College staff that perform outreach at high schools or other programs or agencies.
  17. Communicates and consults with director, faculty, and staff to support Lunalilo Scholars and to ensure that the goals of the program are being met.
  18. Exercises professional judgment in providing quality services to Lunalilo Scholars
  19. Assists in maintaining database, documentation and records according to professional practices and the reporting requirements
  20. Other duties as assigned
Minimum Qualifications
  1. Possession of a baccalaureate degree in education, social work, human development, family resources, arts & sciences or business and 2 year(s) of progressively responsible professional experience with responsibilities for student services in a community college setting; or equivalent education/training or experience.
  2. Functional knowledge of principles, practices and techniques in college admission, outreach and student support demonstrated by knowledge, understanding and ability to apply concepts, terminology.
  3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with college admission, outreach and student support .
  4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the college admission, outreach and student support .
  5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Desirable Qualifications
  1. Experience working with high school outreach and orientations within a community college.
  2. Experience working with Native Hawaiian students.
  3. Experience working with first-year, low-income, non-traditional, and first-generation students.
  4. Experience with the federal student financial aid process and other financial aid resources.
  5. Working knowledge of the entry process for first-year students including admissions, financial aid, and assessment.
  6. Ability to work independently to organize, set priorities, meet deadlines and follow through on details to completion.
  7. Demonstrates the flexibility to adjust to change and coordinate multiple projects and deadlines.
  8. Experience working with student information and financial management systems.
  9. Demonstrates the ability to work with students with disabilities, or from diverse social, economic, ethnic, academic, and cultural backgrounds.
  10. Experience working with and training peer mentors or student workers.
  11. Demonstrates the ability to provide excellent customer (or student) services to potential students and families that eases the transition to Kapi‘olani Community College.

To Apply:
Visit and search for the Job Number 2018-00370.
  1. Brenda Ivelisse, Vice Chancellor for Student Affairs
  2. Kapi‘olani Community College
  3. 4303 Diamond Head Road, ‘Ilima 205
  4. Honolulu, HI 96816
  1. Brenda Ivelisse, VC for Student Affairs; 808-734-9522;

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