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Academic Support (Program Specialist)
Position Number:
Hiring Unit:
College of Social Sciences, Dean's Office
Date Posted:
July 02, 2018
Closing Date:
July 18, 2018
Full Time/Part Time:
Full Time

Other Conditions:
To begin approximately August 2018. Subject to position clearance and availability of funds.
Duties and Responsibilities
  1. Oversees the design and implementation of College of Social Sciences Manoa Academy (high school early college and dual enrollment program) and related initiatives that foster student success, collaborative partnerships and high quality academic programs.
  2. Works closely with UH administrators and staff involved with providing student admissions, registration, academic services, and student life.
  3. Works closely with the Dean's Initiatives Team (DIT) including leaders of Global College Initiative, Digital Learning, Native Hawaiian Initiative, and ACCESS to leverage synergies and provide cross-coverage and collaboration.
  4. Facilitates coordination of Manoa Academy Online in distance learning centers on outer islands including Palamanui Campus, Maui College, and Kauai Community College.
  5. Works with UHM and CSS academic advisors and program staff to coordinate services including pre-transfer academic advising, college counseling, recruitment, student support, and engagement opportunities.
  6. Establishes and maintains program policies and compliance with University, State, Federal, and partner policies.
  7. Administers and initiates agreements and programs with partner institutions and participating Manoa Academy high schools, including program support agreements, contracts, invoices, and payments.
  8. Liaises with high school and college administrators, faculty, parents, and students to address issues that may impede student success and to maintain a supportive and positive college-learning environment.
  9. Works closely with faculty to design academic and co-curricular programs to support recruitment, student success, and engagement.
  10. Oversees student admissions to Manoa Academy and pathways, and the establishment of new courses w/in Banner in cooperation w/ UHM Ofcs of Admissions & Records, Outreach College, Vice Chancellor for Academic Affairs, General Counsel, & other entities.
  11. Intakes, processes, and protects student information including applications, transcripts, academic records, passports, directory information with respect for security and FERPA guidelines.
  12. Coordinates Manoa Academy instructor hires and personnel matters, working closely with the human resources specialists.
  13. Liaises with high schools and UHM officials to transmit grades for dual degree courses.
  14. Plans, implements, and coordinates on-going data collection, evaluation, assessment, budgeting, and reporting of the pipeline programs for multiple purposes including program improvement and reporting to internal and public stakeholders.
  15. Updates accurate information on enrollment, course registration, course offerings, and other program info.
  16. Provides updated and student-oriented web content on Manoa Academy for prospective and current students, parents, schools and the public.
  17. Proactively seeks public-private partnerships including in-kind and philanthropic support for the Manoa Academy.
  18. Coordinates background checks and other required clearances of employees who will be working with minors who are participants of Manoa Academy and related initiatives.
  19. Works outside of the normal working hours, including evening, weekends, and holidays, as needed and directed.
  20. Other duties as assigned
Minimum Qualifications
  1. Possession of a baccalaureate degree in business administration, education, social sciences, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for program administration and/or management in academic setting; or equivalent education/training or experience.
  2. Considerable working knowledge of principles, practices and techniques in the area of program administration and/or management in academia as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
  3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with program administration and/or management in academia.
  4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
  5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  9. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  10. Demonstrated ability to independently perform the wide range of administrative and technical responsibilities associated with this position.
  11. Evidence of being highly organized, able to work under pressure with frequent interruptions, and remain flexible in multi-tasking several concurrent projects with competing deadlines.
  12. Excellent oral, written and interpersonal skills
  13. Excellent customer service skills.
  14. Demonstrated ability to apply tact, diplomacy and political savvy in dealing with divergent groups and confidential/sensitive information.
  15. Demonstrated ability to foster a team-oriented environment with a diverse group of individuals.
  16. Demonstrated ability to follow oral and written instructions.
  17. Ability to travel independently to various locations in a timely manner. Fulfilled by possession of valid State of Hawaii Driver's License (class 3), valid comparable driver's license, or use of other means of transportation which meets position needs.
  18. Demonstrated ability to adapt and be flexible in response to program changes and needs.
Desirable Qualifications
  1. Familiarity with the Hawaii academic, business and government community.
  2. Working knowledge of database programs, Banner, Microsoft Office suite, University STAR system.
  3. Professional experience in a higher education environment.
  4. Knowledge of Family Education Rights and Privacy Act (FERPA) and experience managing FERPA data..
  5. Professional experience in high school education.

To Apply:
Visit and search for Position Number 81256, JOB# 2018-00371 to submit an application.
  1. Cindy Scheopner; 808-956-8999;

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.