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Information Technology (IT Specialist)
Position Number:
Hiring Unit:
Office of the VP for Community Colleges
Date Posted:
January 12, 2018
Closing Date:
January 30, 2018
Full Time/Part Time:
Full Time
Temporary - Not to Exceed: June 30, 2018
Federal and Special Funds

Other Conditions:
Temporary, annually renewable contingent upon availability of funds.
Duties and Responsibilities
  1. Manage the technical configuration of the Communication System for Online Scheduling, Early Alert, Case Management, and Integrated Communications by working with the MySuccess Functional Coordinator and MySuccess Committee for the UH System.
  2. Serve as technical liaison between the UHCC systems office and technical representatives at each campus for the Communication and Early Alert software system.
  3. Develop, integrate, customize, and maintain interfaces to the University’s ODS (Operational Data Store) for the UH community college faculty and staff who are engaged in the Communication and Early Alert software system.
  4. Acquire and maintain familiarity with campus’ initiatives, policies, procedures and innerworkings to be able to customize the Communication and Early Alert software system for each campus.
  5. Acquire and maintain expert knowledge of the Communication and Early Alert software system to guide campuses and to help troubleshoot issues.
  6. Assist with the integration of Leeward Community College’s independent Communication and Early Alert software system with the UHCC system’s Communication and Early Alert software system.
  7. Use knowledge of SIS integration, using SQL to generate CSV file formats to successfully implement, update, maintain and make appropriate changes for the Communication and Early Alert software system for each campus.
  8. Extract data from other systems (STAR, BANNER, etc.) using Java and SQL, ensure data extracts & uploads are done in a consistent way that supports the function of the Communication & Early Alert software system, build & provide views of data being loaded.
  9. Provide computer system server support. Install new/rebuild existing Windows Server 2012/Linux virtual servers as needed. Manage IIS server (web server) for MySuccess project.
  10. Assist in configuring both the Communication and Early Alert software system’s test tenant and production tenant and ensure that roles and relationships are correctly set-up in both tenants.
  11. Maintain integration of historical data into the Communication and Early Alert software system.
  12. Coordinates with campus representatives to test and roll out changes made to data, and data pulls, for campuses.
  13. Contact users on any production problems that would interfere with the normal use of the Communication and Early Alert software system.
  14. Make technical decisions based on campuses’ usage of the Early Alert software system on how to script data.
  15. Develop and revise training materials for technical functions of the Communication and Early Alert software system.
  16. Training campus staff in the use of the MySuccess Communication System.
  17. Use technology and organizational software and methods to improve management and efficient use of the Communication and Early Alert software system resources.
  18. Keep abreast of advances in the Early Alert software, assess the feasibility of incorporating the advances into the MySuccess program, and assist with future planning for the Communication and Early Alert software system.
  19. Coordinate and manage all Communication and Early Alert software system components (e.g. Laulima Integration, data uploads and reports, campus’ usage, etc.) including new functions, and user access to MyUH, Laulima, direct URL and SSO.
  20. Serve as technical liaison between UHCC campus and vendor.
  21. Plan and develop professional development programs to ensure that faculty and staff are trained on the Communication and Early Alert software system and other system software related to student success pathways initiative.
  22. Provide programming support to the Office of the Vice President for Community Colleges and various community college campuses.
  23. Responsible for coordinating and implementing suitable test strategies to validate data for accuracy.
  24. Plan, develop, implement, review, analyze and modify new and existing procedures and practices in data reporting.
  25. Prepares progress reports, briefings and presentations; attends project meetings, ensures that project managers are current on all aspects of project implementation and performance.
  26. Works directly with administrators in long-term and short-term planning to support the development of online data analytics to facilitate UHCC system-wide strategic goals.
  27. Participate in system wide project for Community College to use Predictive Analytics to create campus-specific student support.
  28. Contribute to the recruitment of new potential new students, returning students, and previous applicants by automatically identifying interested students for targeted communications about applying to the UHCCs.
  29. Coordinate with UHCCs on automatically identifying potential new students accepted to the UHCCs for targeted communications about New Student Orientation, Placement Testing, New Student Advising, Health Clearances and other requirements before enrolling.
  30. Work with the UHCC System Communication Office to support the retention of current UHCC students by automatically identifying students for targeted communications about (see continuation below).
  31. (continuation from above) registration, financial aid, and deadlines to drop/withdraw with individualized details for Veterans, International Students, and Financial Aid recipients.
  32. Other duties as assigned
Minimum Qualifications
  1. Possession of a pertinent baccalaureate educational degree in Computer Science and 3 years of progressively responsible professional information technology experience with responsibilities for multi-user system administration, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or equivalent education/training or experience.
  2. Considerable working knowledge of computer science as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.
  3. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with computer science.
  4. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner.
  5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  8. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  9. Working knowledge and understanding of SIS integration software applications.
  10. Working knowledge and understanding of formatting and writing scripts for CSV file formats in Java and SQL.
  11. Working knowledge and understanding of web browsers (e.g. IE, Firefox, Google Chrome, and Safari).
  12. Excellent organizational and problem­ solving skills with the ability to multi-­task.
  13. Exceptional detail­ oriented skills and be able to monitor timelines, benchmarks and deadlines.
  14. Ability to exercise sound judgment, particularly in managing confidential information.
  15. Technical competency & thorough understanding of current database technologies and software; Expert knowledge in SQL programming required to generate queries, stored procedures, derived tables, and performance tuning.
  16. Ability to setup and maintain data replication between servers.
  17. Ability to design and implement algorithms to solve simple problems, using sequence, selection and iteration.
  18. Ability to test and debug datasets by developing and implementing a suitable test strategy and selecting an appropriate set of test data (e.g. first time students, STEM).
Desirable Qualifications
  1. Higher Education experience and knowledge of learning management systems (e.g. Sakai, Blackboard Learn, etc.) and information management systems (e.g. Banner, Peoplesoft, etc.).
  2. Strong software applications skills, including experience with database applications and learning management systems.
  3. Strong training skills.
  4. Working knowledge and understanding of Google Software (Google Drive, Video Chat, Google Calendar).
  5. Understanding of data visualization components (charts/infographics types and usage).
  6. Technical knowledge PHP.

To Apply:
Visit and search for Job Number 2018-00021 to submit an application.
  1. Leilani Umehira; 808-956-3873

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

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