Work at UH Advertisement

Instructional and Student Support (Student Services Sp)
Position Number:
Hiring Unit:
Social Sciences, Student Academic Services
Date Posted:
January 12, 2018
Closing Date:
February 02, 2018
Additional Salary Information:
Salary commensurate with qualifications and experience.
Full Time/Part Time:
Full Time
General funds

Other Conditions:
To begin approximately March 2018, subject to position clearance and availability of funds.
Duties and Responsibilities
  1. Coordinates College-wide programs geared towards student experience, with direction from the Executive Director of ACCESS (Advising, Civic and Community Engagement in the Social Sciences).
  2. Conducts group and individual information sessions for undergraduate majors and prospective majors in the College of Social Sciences (CSS).
  3. Provides information to assist student academic progress and the impact on degree seeking goals, including progress checks, graduation checks, and taking appropriate institutional action.
  4. Establishes and maintains regular communication with student majors via email and other means to facilitate access to research, scholarships, internships, employment, and other opportunities for students.
  5. Recruits and assists with orientation for new students. Possible evening, weekend, and off-campus assignments to accommodate student needs and recruitment.
  6. Provides graduation checks and exit interviews for each graduate and compiles interview data each semester and recommends program improvements to the Executive Director.
  7. Assists in the development and maintenance of printed program information documents for degree requirements, student recruiting, and monitoring of student progress.
  8. Updates academic files for undergraduate students and assists with enrollment and student progress data as needed.
  9. Keeps abreast with UH Curriculum changes and academic information important to undergraduate students.
  10. Represents The College of Social Sciences at recruitment events.
  11. Attends high school and college/career fairs, etc., to promote CSS undergraduate academic programs.
  12. Serves as a liaison to the various internal/external agencies (Admission/Records, Registrars, Cashiers, Academic departments, etc.) to resolve and/or assist in resolving any student issues, concerns or problems.
  13. Apprises students of the academic petition procedures and deadline, whenever appropriate.
  14. Reviews applications and provides information to students requesting readmission to the university after probation, suspension, and/or dismissal and take appropriate actions.
  15. Reviews requests for course overloads, waiver of course prerequisites, special admission and evaluating registration procedures and instructions.
  16. Resolves and follows-up on registration related problems, concerns, and/or discrepancies.
  17. Assists in auditing and final reporting of Graduation and Academic Actions.
  18. Facilitating the evaluation/accuracy of transfer credits.
  19. Leads, and manages work priorities, projects, and employee relations of subordinates.
  20. Participates in on-campus trainings and related topics such as any informational sessions concerning changes in GenEd or major degree requirements.
  21. Other duties as assigned
Minimum Qualifications
  1. Possession of a baccalaureate degree in education, arts and sciences, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for academic student services in higher education; or equivalent education/training or experience.
  2. Considerable working knowledge of principles, practices and techniques in the areas of academic advising or student academic services as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
  3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with academic advising or student academic services.
  4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
  5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  9. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  10. Demonstrated ability to prioritize and organize workload to meet scheduled deadlines.
  11. Demonstrated ability to work in a fast-paced environment.
  12. Demonstrated ability to follow oral and written instructions.
  13. Knowledge of the Family Educational Rights and Privacy Act (FERPA).
Desirable Qualifications
  1. Knowledge of CSS undergraduate programs, procedures and policies, especially as they relate to academic advising.
  2. Familiarity with CSS undergraduate programs and curricula.
  3. Knowledge of creation, development, and implementation of college-level academic programs.
  4. Experience in utilizing STAR and Banner to assess student progress toward graduation.
  5. Working knowledge of UHM academic and student services forms and processing.
  6. Experience working with diverse populations of students, e.g., at-risk.

To Apply:
Visit submit an application and upload documents. Submit cover letter indicating how you satisfy the minimum and desirable qualifications, UH Form 64A (attach resume), names, phone number and email addresses of 3 professional references, resume and official transcripts (copy acceptable with original to follow at time of hire). Incomplete applications will not be considered. Application materials must be uploaded by 11:45 pm HST on the closing date.
  1. Dr. Lorey Takahashi, Director;

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.