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Information Technology (Database and Systems Administrator)
Position Number:
Hiring Unit:
Advising Center for the Colleges of Arts & Humanities and Language, Linguistics & Literature
Manoa Campus
Date Posted:
December 27, 2017
Closing Date:
February 01, 2018
Additional Salary Information:
Commensurate with qualifications and experience.
Full Time/Part Time:
Full Time
General Fund

Other Conditions:
To begin approximately February 1, 2018, pending availability of funds.
Duties and Responsibilities
  1. **Provide IT support services to the department's faculty, staff and student assistants, including training, trouble-shooting, and providing installations, configurations, and advice.
  2. **Responsible for the department's IT security and confidentiality, including updates, backups, maintenance, and firewall configuration/maintenance to protect the department, its systems, and its servers from intrusion.
  3. **Maintain the department servers, including ensuring regular updates and backups; configure and maintain the department's IT firewall; and review server and firewall logs for threats and in order to mitigate against intrusions.
  4. **Provide software and programming support in the development and maintenance of databases, paperless student information systems, Academic Actions, Graduation Actions, Advisor Evaluations and online appointment systems.
  5. **Responsible for CASSAS websites, including creating, integrating, maintaining, uploading files and modifying layout as necessary.
  6. **Responsible for CASSAS active directory and email accounts, including creating, maintaining, and deleting individual and group user accounts.
  7. **Responsible for carrying out CASSAS service and public relations initiatives, such as electronic message boards, bulk emails, and online tutorials.
  8. **Responsible for compiling and delivering data and data reports, including usage tallies of department services, student tracking reports, graduation and academic actions reports, evaluations, and assessment data.
  9. **Supervise IT student assistants including: hiring, training, work schedule, daily assignments, and special projects.
  10. **Responsible for department hardware and software in order to ensure currency and high functionality, including internal and external hardware, peripheral devices, web-based and University-supported software, and (continued below)
  11. **(continued from above) internal TCP/IP network. Responsibilities include inventory, procurement, set-up, maintenance, diagnostics/resolution, and monitoring/testing/installing software updates, system patches, and firmware updates. (continued below)
  12. **(continued from above) Responsibilities also include tracking vendor announcements to ensure hardware and software remain current.
  13. Responsible for the research necessary for carrying out these duties and for making recommendations for procurement of new equipment, hardware, and software.
  14. Work closely with appropriate parties within the department and across campuses on situations of sensitivity and confidentiality and serve as the department's point person for interactions with the UH System and UHM IT personnel.
  15. Remain current on technology best practice standards and procedures including gathering, compiling and maintaining written software and hardware operating documents.
  16. Analyze department practices in light of those standards and procedures, and ensure alignment by developing, updating, and maintaining department IT policies and procedures based on best practice standards and procedures.
  17. Analyze/research, maintain currency in, and implement national, state, and University IT security policies, not only to safeguard sensitive data from unauthorized alterations or data destruction but also to ensure adherence to guidelines (continued below)
  18. (continued from above) for retaining and destroying information.
  19. Keep abreast of new technological developments and update technical skills through professional development, including attending seminars, classes and industry conferences.
  20. Other duties as assigned
Minimum Qualifications
  1. Possession of a pertinent baccalaureate educational degree in Computer Science or related field and 3 years of progressively responsible professional information technology experience with responsibilities for Database and Systems Administration, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or equivalent education/training or experience.
  2. Considerable working knowledge of personal computers, servers, and peripheral equipment in a networked environment as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.
  3. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with databases, internet protocols, networking, network security, email, and office productivity.
  4. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner.
  5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  8. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  9. Experience setting up, using, and supporting other users on a network, personal computers, e-mail, office productivity software; especially Microsoft applications (Word, Excel, PowerPoint and Outlook).
  10. Experience establishing and maintaining server hardware and software applications, including but not limited to: Microsoft IIS and Windows Server (various) with associated Microsoft Active Directory services.
  11. Working experience of server virtualization methodology and techniques.
  12. Considerable knowledge of IEEE 802.3 Ethernet and TCP/IP protocols and IEEE 802.3 standards, limitation capabilities, uses and service requirements of PCs, IEEE 802.3 standards, hardware and software associated with TCP/IP protocols. (continued below)
  13. (continued from above) Also applicable knowledge of industry standards, regulations and theories and systems associated with TCP/IP network protocols and network standards.
  14. Considerable knowledge of both information and network security, including but not limited to: virus/malware checker applications, hardware and software firewalls, and other techniques associated with intrusion detection and prevention.
  15. Ability to recognize, identify and resolve network problems on the office LAN.
  16. Ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
  17. Ability to interpret and present information clearly and accurately such that they can be professionally presented to faculty and administration.
  18. Considerable knowledge of and experience with databases.
Desirable Qualifications
  1. Working knowledge of any of the following languages: Java, JavaScript, Java Servlets, JSP, Struts, XML, XSLT, HTML, and SQL.
  2. Working knowledge of any of the following applications: Microsoft Visio, Microsoft Web Expression, Adobe Dreamweaver, Adobe Acrobat Professional, Eclipse, Concurrent Versions System, and/or additional graphics software.
  3. Knowledge and experience creating dynamic web sites and web-based applications.
  4. Familiarity with developing and implementing graphical user interfaces for web sites and web-based applications while addressing both usability concepts and disability requirements.
  5. Experience working with any of the following: Ruby on Rails, CentOS, Macintosh OSX.
  6. Experience working with Microsoft Access.
  7. Knowledge of Wordpress Content Management System.

To Apply:
Submit (1)cover letter indicating how you satisfy the minimum and desirable qualifications, (2) UH Form 64A (attach resume) or UH Form 64B (enter credentials including education, experience, etc.), (3)official transcripts (copies of official transcripts are acceptable for review, however, if selected, original official transcripts are required prior to hire date, (4)3 letters of recommendation with contact information, including telephone number and email address to the address below. Application must be postmarked on or before the closing date. Incomplete and/or late applications will not be considered.
  1. Search Committee Chair
  2. Colleges of Arts & Sciences, Student Academic Services
  3. University of Hawaii at Manoa
  4. 2600 Campus Road, QLC 113
  5. Honolulu, HI 96822
  1. Carolina Asiatico; 808-956-7519;

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.