Work at UH Advertisement

Instructional and Student Support (Student Services Sp)
Position Number:
Hiring Unit:
C of Trop Agr and Human Resources, Office of Academic and Student Affairs
Manoa Campus
Date Posted:
September 12, 2017
Closing Date:
September 27, 2017
Full Time/Part Time:
Full Time

Other Conditions:
To begin approximately October 2017 or soon thereafter.
Duties and Responsibilities
  1. Oversees all phases of student services, which includes: pre-admissions, admissions, registration, records, requirements, awards, recruitment, retention, activities, advising, counseling, orientation, scholarship, academic actions, graduation.
  2. Oversees the College’s academic advising office. Supervises three APT academic degree advisor positions.
  3. Develops and implements procedures for undergraduate programs for CTAHR, which align with the University’s policies and procedures.
  4. Develops and implements procedures for CTAHR pertaining to the certification of graduation.
  5. Advises and counsels undergraduate students in academic, career and personal matters.
  6. Develops and implements procedures for the evaluation of course substitutions and equivalencies.
  7. Evaluates academic progress, recommending such actions as probation, suspension, dismissal and eligibility for graduation.
  8. Coordinates and serves as a resource person to departmental advisors regarding the implementation of college procedures and regulations concerning undergraduate students.
  9. Serve as liaison between departments and the University regarding policy and procedure updates, such as catalog updates, program sheet and 4-year plan updates, STAR, etc.
  10. Serves on the UHM Council of Academic Advisors, UHM Academic Procedures Committee, participates in proposing academic policies and practices to ensure effective and consistent student advising across college and Manoa.
  11. Serves as admissions evaluator for College majors that have pre-requisite requirements.
  12. Oversees the College recruitment efforts/creates plan for recruitment of new students (both freshmen and transfers).
  13. Serves as liaison with UH college and community college advisors, high school teachers and counselors statewide, UHM advisors , UHM students, and the general public on college admissions, programs and issues related to new and transfer students.
  14. Oversees CTAHR’s scholarship program, which includes scholarships awarded through Academic & Student Affairs, & departmental scholarships. Oversees the development of brochures/flyers, application forms, publicizing scholarships, & the selection process.
  15. Collaborates with the UHM Financial Aids Office, UH Foundations Office, and national and local organizations/donors to award newly established and current scholarships and awards to both undergraduate and graduate students.
  16. Oversees and participates in a variety of student activities coordinated by Academic and Student Affairs, such as New Student Orientation, Welcome Back Ice Cream Bash, Spring Event, Graduation Convocation, etc.
  17. Supervises APT and student hires who assist in the planning and implementation of activities and programs.
  18. Serves as the convener & oversees the UHM Excellence in Teaching Award process for the College. Oversees College awards, such as the Ka Hana Pookela & Ka Pouhana Award, which includes the development of application forms, publicity, & selection process.
  19. Initiates action to solve problems voiced by students. Follows up on the resolution of the problems. Assists with sexual harassment and student grievance cases.
  20. Seeks external funding for recruitment and retention and student development.
  21. Supervises civil service position in support of the Academic and Student Affairs Office.
  22. Other duties as assigned
Minimum Qualifications
  1. Possession of a baccalaureate degree in science, science education, educational counseling, social sciences o related field and 5 year(s) of progressively responsible professional experience with responsibilities for working with high school, college bound or college students in academic advising, career advising or related experience; or equivalent education/training or experience.
  2. Considerable working knowledge of principles, practices and techniques in the student-support services as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
  3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with high school, college bound or college students student-support services.
  4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
  5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  9. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  10. Strong interpersonal and communication skills and ability to apply tact, diplomacy and political savvy in dealing with diverse groups.
  11. Public speaking experience among a variety of populations.
  12. Demonstrated ability to foster a campus community that promotes student success.
  13. Demonstrated ability to uphold the academic standards of the educational institution.
Desirable Qualifications
  1. Experience in academic advising/counseling in a higher education setting.
  2. Knowledge of UH academic and research programs and support services.

To Apply:
Submit the following to the address listed below: 1) Cover letter indicating how you satisfy the minimum and desirable qualifications, 2) Form 64B, 3) resume, 4 ) names and contact information for at least three professional references and 5) official transcripts (copies accepted, however official transcripts will be required upon hire). Failure to submit all required documents shall deem an application to be incomplete. Incomplete, electronic or late applications (postmarked after the closing date) will not be considered.
  1. CTAHR Personnel
  2. 3050 Maile Way, Gilmore 207
  3. Honolulu, HI 96822
  1. Janice Muraoka; 808-956-6184

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.