Work at UH Advertisement
- Renewal subject to position clearance, availability of funds, satisfactory job performance, and actual staffing needs.
- ** Receives, processes, installs, configures and operates microcomputer systems and peripheral devices (including printers, scanners, peripheral drives, and others). Ensures that the hardware and software systems interoperate and function as needed.
- ** Monitors and performs routine, ongoing microcomputer hardware maintenance. Provides microcomputer system and peripheral troubleshooting support. Uses documentation, software, and test equipment to isolate the cause of computer problems.
- ** Works with vendors to isolate component and component interoperability problems. Assists in maintaining system backups of basic configurations to facilitate rapid deployment and repair and uses ghosting technology to achieve this.
- ** With the guidance of the supervisor, researches requirements, makes recommendations, and prepares documents for the acquisition of new or additional microcomputer systems, system components, peripheral devices and software for LLR.
- ** Modifies existing equipment to improve or change functions performed. Confers with supervisor and/or others to determine desired operation of modified equipment.
- ** Researches and stays informed of the latest IT equipment and software support.
- With the guidance of the supervisor, recommends and maintains service contracts for equipment when appropriate.
- Assists in the research and document preparation for equipment repair and maintenance contracts.
- Assists in maintaining the server, print stations, printers, and client configurations for the public printing system, which enables pay-per-page printing in the LLR and other participating departments.
- Ensures that established microcomputer security provisions such as pgina logins, hard drive cleaners, and other measures are installed and used.
- Assists staff in the use of shared server facilities available to all LLR staff. Maintains shared microcomputer facilities available for use by all LLR staff.
- Works with the Center for Excellence in Learning, Teaching, and Technology on computing and network support.
- Provides basic assistance to LLR staff on all work-related applications such as MS Word, email, online calendars, Voyager, and information security software.
- Assists in maintaining an inventory of all microcomputer-related and server-related equipment and software in the LLR and conducts e-waste projects.
- Assists in training and supervising student assistants.
- Packs for shipment a wide range of electronic computer and data communications equipment.
- Prepares technical instructions or documentation and provides instruction in the operation of microcomputer-related equipment.
- Coordinates with suppliers and contractors of computer and data communication equipment and components to ensure timely maintenance, parts exchange and repairs.
- May be asked to work evenings and/or weekends.
- Other duties as assigned
- Possession of a baccalaureate degree in any and 1 year(s) of progressively responsible professional experience with responsibilities for technical support or customer service; or equivalent education/training or experience.
- Functional knowledge of principles, practices and techniques in computing and technical support demonstrated by knowledge, understanding and ability to apply concepts, terminology.
- Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with computing and technical support.
- Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the computing and technical support setting.
- Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
- Demonstrated ability to operate a personal computer and apply word processing software.
- Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Functional knowledge and understanding of the installation, configuration, and maintenance of computers, mobile devices, networks, hardware, and software associated with personal Windows computers, peripherals, and servers.
- Ability to lift 25 lbs.
- Knowledge of academic or University of Hawaii policies and procedures regarding computing.
- Knowledge of academic or University of Hawaii policies and procedures regarding information security
- Familiarity with spreadsheets inclusive of formula writing and charting for report purposes.
- Functional knowledge and understanding of the installation, configuration, and maintenance of Apple computers and peripherals in a networked academic setting.
- Susan Kazama, Interim Vice Chancellor for Academic Affairs
- Kapi‘olani Community College
- 4303 Diamond Head Road, Ilima 206
- Honolulu, HI 96816
- Susan Kazama, Interim VC for Academic Affairs; 808-734-9519; email@example.com
The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: http://ope.ed.gov/security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.