Work at UH Advertisement

Instructional and Student Support (Student Services Sp)
Position Number:
Hiring Unit:
School of Architecture
Date Posted:
August 09, 2017
Closing Date:
September 22, 2017
Full Time/Part Time:
Full Time

Duties and Responsibilities
  1. In coordination with the Director of Student Services, provides professional support for faculty members who serve as the school’s academic program chairs/Graduate Chairs.
  2. Duties may include the independent collection of data and preparation of material that supports curriculum development, program-related reports, academic proposals, as well as assistance with program assessment, review, and accreditation documentation.
  3. Handles inquiries from potential and current students and the general public about the services provided by the SOA Student Services Office. Maintains and updates selected program materials.
  4. Assists students and the general public to obtain information by referring to pertinent school, on-campus or off-campus resources.
  5. Works with Director of Student Services in coordinating student recruitment/outreach events, e.g., The Manoa Experience.
  6. Manages the day-to-day creation, input and maintenance of digital student files, including the timing for disposal of hard copy files, and the reclassification of student files as they graduate or transfer.
  7. Supports and, where appropriate, independently handles activities related, but not limited to, admission, student retention, transfer, and graduation.
  8. Manages the tracking and uploading and processing of graduate applications. Supports faculty admission committees.
  9. Prepares background or student and program-related statistical research and documentation as requested.
  10. Assists with updating content pertaining to Student Services and academic programs on the School’s website.
  11. Updates all supplemental information pertaining to students on an as needed bases, e.g., personal information, email addresses. Maintains and updates relevant file and database systems.
  12. Manages the ordering of supplies for the office and in support of faculty needs.
  13. Applies and keeps abreast of University, State, and Federal rules, regulations, practices, and polices which are applicable to student academic services (i.e., FERPA, Title IX, etc).
  14. Handles the daily routine functions of the student services office, e.g., email, mail, deliveries and pickups, and other errands as may be required.
  15. Duties may include occasional work outside of regular scheduled hours, including nights and weekends.
  16. Other duties as assigned
Minimum Qualifications
  1. Possession of a baccalaureate degree in Education, Business or related field and 1 year(s) of progressively responsible professional experience with responsibilities for student support services; or equivalent education/training or experience.
  2. Functional knowledge of principles, practices and techniques in student services demonstrated by knowledge, understanding and ability to apply concepts, terminology.
  3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with UH admissions and student services.
  4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the student services related issues in admissions, counseling and scheduling.
  5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  9. Ability to create and present information independently, accurately and completely, whether in written or oral communications.
  10. Complies with well established procedures, methods or generally accepted practice.
Desirable Qualifications
  1. Computer software skills desirable e.g. Access, InDesign, and Photoshop
  2. Experience with database management and social media
  3. Ability to handle multiple task concurrently and to prioritize work appropriately
  4. Experience in student services and/or college environment, including interactions with faculty and administration
  5. Experience with STARR and BANNER

To Apply:
Email cover letter indicating how you satisfy the minimum and desirable qualifications, UH Form 64A (attach resume) or UH Form 64B (enter credentials including education, experience, etc.), names of 3 professional references and official transcripts to
  1. June Lee;

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.